- What is TEL3Dialer?
TEL3Dialer is an application designed for iPhone and Android phones. It allows our users to dial their destination numbers directly from their smart cell phones without having to dial an access number.
- How do I download the TEL3Dialer app to my iPhone?
You can download the TEL3Dialer iPhone app from the App Store on your iPhone or iTunes.
- How does the TEL3Dialer App work?
All calls made with the TEL3Dialer app will be connected via TEL3’s platform so you can save.
Here’s how it works:
- Step 1: Choose to dial a number from the keypad, contacts, or speed dial
- Step 2: Click on Green button
- Step 3: Listen to the prompt while we connect your call by our platform
Important Notes
- Please make sure you have registered your iPhone number with TEL3. Learn more on how to register your phone here.
- Please make sure you dial all your international calls (except for Canada) starting with "011" or "+" followed by the country code (e.g. 011 (44) 305 556 7879) before making a call. The iPhone currently uses a rather slow dialing mechanism after the initial connection and this might cause problems in a few of your calls. This is a general issue with the iPhone’s dialing application and might be fixed in a future update. During the call and afterwards in the "Recent Calls" list the iPhone application will show the TEL3 access number used (800# or local access number) followed by the contact's number instead of the contact’s name.
- The TEL3Dialer app uses a quick dial feature that allows your calls to be connected faster. Please note that this feature requires an active Internet connection. If there are any connectivity issues, the TEL3Dialer app will place your calls via the regular dialing method.
- Why does the TEL3Dialer app not work properly although I downloaded it from the App Store?
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- Make sure you have registered your iPhone number with your TEL3 Account. You can do that easily by adding your iPhone’s number as an Instant Access number on your online account manager. If you don’t already have a TEL3 account, don’t worry; signing up is easy, instant and actually rewarding!
- Please make sure the international number you dial starts with a "+" or "011" followed by the destination number. Learn more on how to make an international call.
- Does the rate change when making calls with the TEL3Dialer app?
With the TEL3Dialer app, you don’t pay any extra 1¢ add-on fees even if the dialer calls via a toll free number. You can enjoy the same competitive rates when making calls with TEL3Dialer!
- What if I place a regular domestic call with the TEL3Dialer app, will I be charged by TEL3?
Yes, any calls made with the TEL3Dialer app will go through the TEL3 system and you will be charged accordingly.
- Can I place a call with TEL3Dialer when I’m in Canada?
YES. You can place a call with the TEL3Dialer app when you are in Canada. However, TEL3 is not responsible for any roaming charges applied by your cell phone carrier.
- How can I register my iPhone’s number with TEL3Advantage?
You can easily register your iPhone’s number by adding it as an Instant Access number under the ACCOUNT SETTINGS Section in your Online Account Manager.
Call customer service at 1-800-482-4459 if you want us to do it for you.
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- Why can’t I redial a number automatically from the TEL3Dialer app for iPhone?
Because the TEL3Dialer app dials the number for you and once the call is complete the iPhone dialer will close the application. All apps for iPhone work in the same way and until this feature is changed by Apple, dialing numbers with a "#" or "*" will be rejected for security reasons.
- How do you know if the call goes through with TEL3?
Once you place the call with TEL3 you will hear the TEL3 welcome prompt ("Thank you for using TEL3"). This prompt is a signal to you that the call is now completing through the TEL3 service.
- How do I sync my speed dial numbers with the TEL3Dialer app for iPhone?
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- Step 1: Open TEL3Dialer and touch "Settings"
- Step 2: Enter your account number. Your account number is usually your phone number.
- Step 3: Enter your PIN. If you don't know your PIN, please contact customer service at 1-800-482-4459
- Step 4: Touch the speed dial icon on the bottom bar
- Step 5: Touch the "sync" icon
- Step 6: Confirm action
- How do you change the access number in case of an issue?
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- Open the TEL3Dialer app and go to the settings page
- Touch the "Type" option
- Select "Primary" or "Backup Access numbers"
- What are the requirements?
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- Compatible with iOS 3.2 and higher
- An active TEL3 account
- Your iPhone number registered as an Instant Access Number
- What languages are currently supported?
English