1. What is SmartPlug?
The SmartPlug software is an application installed on your cell phone, which enables a direct connection to TEL3 without having to dial our toll free or local access numbers. SmartPlug was chosen for its ease of use and cost savings to consumers. SmartPlug enables SmartPhone users to place calls directly from their mobile address book or memory, seamlessly diverting calls through TEL3’s service. Subscribers receive our superior calling card service without cumbersome dialing procedures. It is compatible with most SmartPhones including Nokia, Samsung, LG, Motorola, Sony Ericsson and Siemens. SmartPlug functions as a super intelligent step up from a calling card but without the fuss of having to dial access numbers or enter PIN. Unlike your usual roaming network you can still use all your phone's functions and features (address book, call log etc). You simply dial to your desired destination as normal, while the SmartPlug software dials through a local number, which seamlessly connects the mobile unit to SmartPlug’s exchange. SmartPlug’s exchange then determines the plugs internal account number, verifies the balance on the account and continues to process the call throughout its duration. SmartPlug Software is sent to your handset OTA (Over the Air) via SMS (a link in a text message) or can be sent as an email attachment that you can download via Bluetooth wireless technology or by using your phone’s USB cable. It is completely hassle free!
2. How do I know if my SmartPhone is compatible?
You will need to view our compatibility list online by clicking here.
3. My phone is not listed in your compatibility list; will I be able to use SmartPlug?
If your phone is not listed in the compatibility list, we suggest not downloading the SmartPlug software on your phone since it will not function properly and may not direct your calls through our service. You can always click here and we will notify you when your SmartPhone model is available.
You will need to know your phone model. To find your phone model number:
- Remove the back panel of your handset
- Remove the battery
- Find the phone name and model number on the phone back
To find what OS (Operating system) and version you are using
- Go to your Menu
- Find Settings
- Choose "About" when downloading the application from the TEL3 site server, after you have chosen the appropriate phone model, the OS will be shown in red.
4. How do I download the SmartPlug software?
This solution does not require any additional implementation except a onetime simple installation consisting of just 4 easy steps to follow:
- The first and most important step is to make sure your cell phone is compatible with our software. It's easy to check, just click here. You'll need to know your phone's brand and model number. (Blackberry owners will need to know their Blackberry OS version.)
- Once you have selected the brand and phone you will be using, just enter your cell phone number and your email.
- Our system will send you a text message to your cell phone containing a link from which to download the application. Click the link within the text message to begin downloading the application via cellular internet, GPRS or WAP.
- Once the software download is complete, it is ready to be installed. Your phone's system will prompt you to begin the installation. Once the installation is complete your phone's system will notify you of its completion and you should see the TEL3 logo in your applications.
Note: Most SmartPhones require a ‘Soft Reset’ after installation or after making changes to the preferences. See FAQ# 8 for further details on performing a ‘Soft Reset’.
Once installed, all you have to do is either dial the long distance number directly on your cell phone or select a number from your phone's directory just like you would for any call. As your cell phone functions, the SmartPlug software constantly operates in the background. Once it recognizes that an international number is being dialed, it redirects the call to the TEL3. The result: Significantly cheaper international calls, without cumbersome calling codes, access numbers and PIN codes.
5. How do you uninstall the SmartPlug software?
Please see the application uninstall procedures for your specific phone found in the user manual. Different phones have their own standard uninstalling processes; however deleting the application is usually good enough.
6. What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?
When using SmartPlug you will hear the standard prompts as if you are using an Instant Access Number (Thank you for using TEL3, Balance and Minutes to Destination Dialed). You will also see the TEL3 logo on the screen of your phone with a progress bar
7. What number does it show when my call is being connected by SmartPlug?
In the SmartPlug settings, you have the option to use “Toll Free English”, “Toll Free Spanish” or a Local Access Number that you specify. The “Toll Free English” Number is: 1-800-559-9166. Regardless of being connected via the Toll Free or Local Access Number, you will be charged the Local Access Number rate which is 1¢ cheaper than per minute rate of Toll Free Access Number.
8. How do you reboot a SmartPhone? (Also known as a Soft Reset)
'Reboot' on most SmartPhones cannot be done by just turning it off and back on again. What needs to be done is a ‘Soft Reset’. It usually means taking a pin, paper clip, pen or stylus and pushing a recessed button on either the back, side or under the battery cover on the phone. This is equivalent to a computer being restarted and loads any changes made to the device into memory. This should not be confused with a 'hard reset' which can erase everything from the device. Please refer to the user manual of your device for details on performing a ‘Soft Reset’.
9. How does SmartPlug know if the number I am calling is long distance?
SmartPlug automatically recognizes international phone numbers with the prefix “+” or 011 and 10 digit numbers with a “1” in front. Please save the long distance numbers you intend to call in one or more of the following formats. Example: (011380939822459, +380939822459, 18765552541). |
TEL3Dialer Section
1. What is the TEL3Dialer app for iPhone?
The TEL3Dialer App for iPhone is a free application that allows TEL3 users to place domestic and international calls directly from an iPhone device. This free add-on feature will provide TEL3 iPhone users the flexibility of an innovative cell phone technology combined with premium and insured quality at a calling card/VoIP price!
2. Why should I download the TEL3Dialer app?
You can make seamless direct domestic and international calling from your iPhone using your existing TEL3 account. You do not need to remember any numbers to dial like access number or PIN. You may use your current address book to make the calls even faster and more convenient or call directly by dialing the number on your screen.
3. How does the TEL3Dialer app work?
You simply dial to your desired destination as normal from your iPhone, while the TEL3Dialer APP dials through a local number, which seamlessly connects you to TEL3's platform. It then determines your user account number, verifies the balance on the account and continues to process the call throughout its duration. !
4. What if I place a domestic call from my iPhone, will I be charged by TEL3?
No, if you dial a number starting with "1" the call will go through your existing wireless service provider. Only if you make an international call (starting with "011" or "+") will the call go through the TEL3 platform so that you can save money on your international long distance calls. Please note that if you will be placing calls from other than the United States, and the United States territory, roaming charges will apply by your wireless provider. Please check with your wireless provider to get more information about roaming charges.
5. How about placing a call to Canada from the United States?
You need to put "+" sign before the phone number so that the call will go through the TEL3 platform and that you will only pay a fraction of the price when placing a call to Canada.
6. Calling from Canada?
Yes, TEL3 service is also available from Canada and you can place international calls from Canada to more than 200+ destinations in the world. Please note that if you will be placing calls outside of your service area, roaming charges may apply by your wireless provider. Please check with your wireless provider to get more information about roaming charges.
7. Languages
Currently we only support English for the TEL3Dialer app.
8. Requirements
Compatible with iPhone 2.2.1 and higher . |
