1. What is SmartPlug?
2. My phone is not listed in your compatibility list; will I be able to use SmartPlug?
3. How do I know if my SmartPhone is compatible?
4. How do I download the SmartPlug software?
5. How do you uninstall the SmartPlug software?
6. What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?
7. What number does it show when my call is being connected by SmartPlug?
8. How do you reboot a SmartPhone? (Also known as a Soft Reset)
9. How does SmartPlug know if the number I am calling is long distance?

1. What is the TEL3Dialer app for iPhone?
2. What should I do to start making free direct calls with TEL3Dialer now?
3. How does the TEL3Dialer App work?
4. Why does the TEL3Dialer app not work properly although I downloaded it
   from the App Store?
5. Are there any known issues?
6. What if I place a domestic call from my iPhone, will I be charged by TEL3?
7. How about placing calls to Canada from the United States?
8. Calling from Canada?
9. Languages
10. Requirements
11. More questions?

1. What is SmartPlug?
The SmartPlug software is an application installed on your cell phone, which enables a direct connection to TEL3 without having to dial our toll free or local access numbers. SmartPlug was chosen for its ease of use and cost savings to consumers. SmartPlug enables SmartPhone users to place calls directly from their mobile address book or memory, seamlessly diverting calls through TEL3’s service. Subscribers receive our superior calling card service without cumbersome dialing procedures. It is compatible with most SmartPhones including Nokia, Samsung, LG, Motorola, Sony Ericsson and Siemens. SmartPlug functions as a super intelligent step up from a calling card but without the fuss of having to dial access numbers or enter PIN. Unlike your usual roaming network you can still use all your phone's functions and features (address book, call log etc). You simply dial to your desired destination as normal, while the SmartPlug software dials through a local number, which seamlessly connects the mobile unit to SmartPlug’s exchange. SmartPlug’s exchange then determines the plugs internal account number, verifies the balance on the account and continues to process the call throughout its duration. SmartPlug Software is sent to your handset OTA (Over the Air) via SMS (a link in a text message) or can be sent as an email attachment that you can download via Bluetooth wireless technology or by using your phone’s USB cable. It is completely hassle free!

2. How do I know if my SmartPhone is compatible?
You will need to view our compatibility list online by clicking here.

3. My phone is not listed in your compatibility list; will I be able to use SmartPlug?
If your phone is not listed in the compatibility list, we suggest not downloading the SmartPlug software on your phone since it will not function properly and may not direct your calls through our service. You can always click here and we will notify you when your SmartPhone model is available.

You will need to know your phone model. To find your phone model number:

• Remove the back panel of your handset
• Remove the battery
• Find the phone name and model number on the phone back

• Go to your Menu
• Find Settings
• Choose "About" when downloading the application from the TEL3 site server, after you have chosen the appropriate phone model, the OS will be shown in red.

4. How do I download the SmartPlug software?
This solution does not require any additional implementation except a onetime simple installation consisting of just 4 easy steps to follow:

1. The first and most important step is to make sure your cell phone is compatible with our software. It's easy to check, just click here. You'll need to know your phone's brand and model number. (Blackberry owners will need to know their Blackberry OS version.)
2. Once you have selected the brand and phone you will be using, just enter your cell phone number and your email.
3. Our system will send you a text message to your cell phone containing a link from which to download the application. Click the link within the text message to begin downloading the application via cellular internet, GPRS or WAP.
4. Once the software download is complete, it is ready to be installed. Your phone's system will prompt you to begin the installation. Once the installation is complete your phone's system will notify you of its completion and you should see the TEL3 logo in your applications.

   Note: Most SmartPhones require a ‘Soft Reset’ after installation or after making changes to the preferences. See FAQ# 8 for further details on performing a ‘Soft Reset’.

   Once installed, all you have to do is either dial the long distance number directly on your cell phone or select a number from your phone's directory just like you would for any call. As your cell phone functions, the SmartPlug software constantly operates in the background. Once it recognizes that an international number is being dialed, it redirects the call to the TEL3. The result: Significantly cheaper international calls, without cumbersome calling codes, access numbers and PIN codes.

5. How do you uninstall the SmartPlug software?
Please see the application uninstall procedures for your specific phone found in the user manual. Different phones have their own standard uninstalling processes; however deleting the application is usually good enough.

6. What prompts alert me that when I am using the SmartPlug software I am being connected to TEL3?
When using SmartPlug you will hear the standard prompts as if you are using an Instant Access Number (Thank you for using TEL3, Balance and Minutes to Destination Dialed). You will also see the TEL3 logo on the screen of your phone with a progress bar

7. What number does it show when my call is being connected by SmartPlug?
In the SmartPlug settings, you have the option to use “Toll Free English”, “Toll Free Spanish” or a Local Access Number that you specify. The “Toll Free English” Number is: 1-800-559-9166. Regardless of being connected via the Toll Free or Local Access Number, you will be charged the Local Access Number rate which is 1¢ cheaper than per minute rate of Toll Free Access Number.

8. How do you reboot a SmartPhone? (Also known as a Soft Reset)
'Reboot' on most SmartPhones cannot be done by just turning it off and back on again. What needs to be done is a ‘Soft Reset’. It usually means taking a pin, paper clip, pen or stylus and pushing a recessed button on either the back, side or under the battery cover on the phone. This is equivalent to a computer being restarted and loads any changes made to the device into memory. This should not be confused with a 'hard reset' which can erase everything from the device. Please refer to the user manual of your device for details on performing a ‘Soft Reset’.

9. How does SmartPlug know if the number I am calling is long distance?
SmartPlug automatically recognizes international phone numbers with the prefix “+” or 011 and 10 digit numbers with a “1” in front. Please save the long distance numbers you intend to call in one or more of the following formats. Example: (011380939822459, +380939822459, 18765552541).

TEL3Dialer Section

1. What is the TEL3Dialer app for iPhone?
Tel3Dialer is an international calling application for your iPhone, which enables a direct connection to TEL3 without having to dial any toll-free or local access numbers. This allows iPhone users to dial directly or from their contact/recent call lists; seamlessly diverting calls through TEL3’s service. You can now easily download the TEL3Dialer application from iTunes!

2. What should I do to start making free direct calls with TEL3Dialer now?
First download the TEL3Dialer app from the App Store. Then all you have to do is register your iPhone number with your TEL3 Account. You can do that easily by adding your iPhone number as an Instant Access Number on the TEL3 back office.

If you don’t already have a TEL3 account, don’t worry; signing up is easy, instant and actually rewarding! You can sign up for a Free 60 minute Trial now and start making free calls!.You can also reach us at {dynamic sales 800# number} and we can help you with setting up your free trial account and/or registering your phone.

3. How does the TEL3Dialer App work?
You can make international calls directly from your iPhone. Just select the TEL3 Dialer app on your screen and then either dial (with "+" or "011") or search your existing address book and dial from there. You can also choose one of your recent calls, by selecting it from the "History" tab. It's just like calling from your iPhone!

The TEL3Dialer app seamlessly connects you to TEL3's platform, determining your user account number, verifying the balance on the account and processes the call throughout its duration. With this application, you'll be able to make International calls for pennies which are debited from your prepaid TEL3 account. You would only be using your regular domestic airtime from your existing wireless service provider.

Please Note: Even though when TEL3Dialer app processes your international call with TEL3’s Toll-Free Number; you will not be charged the Toll-Free Access Number rate. You will only be charged the Local Access Number Rate.

4. Why does the TEL3Dialer app not work properly although I downloaded it from the App Store?
First, please make sure you have registered your iPhone with your TEL3 Account. You can do that easily by adding your iPhone number as an Instant Access Number on your TEL3 back office. If you don’t already have a TEL3 account, don’t worry; signing up is easy, instant and actually rewarding! You can sign up for a Free 60 minute Trial now and start making free calls!

Secondly, please make sure the number you dial starts with a "+" or "011" followed by the country code.

For additional support, you can always call us at 800-441-0269.

5. Are there any known issues?

• As of iPhone OS 3.0, Apple forces a confirmation dialog to appear before dialing from any third-party applications. You will see the access number followed by your destination number on the screen. Please press "Call" to complete the call and it will go through Tel3 platform saving you money on International calls.
• Dialing numbers with "#" or "*" is not possible - the phone application will reject such numbers for "security reasons" - until this is changed, there unfortunately is no way to automatically dial numbers if either of those keys is required to complete the call.
• The iPhone currently uses rather slow dialing after the initial connection - this might cause problems in some of your calls. This is a general issue with the phone application and might be fixed in a future iPhone software update.
• During the call and in the "Recent Calls" list the phone application will show the access number (800# of local access number) followed by the contact's number instead of the contact's name.

6. What if I place a domestic call from my iPhone, will I be charged by TEL3?
No, if you dial a number starting with a "1" the call will go through your existing wireless service provider. The call goes through the TEL3 platform once you make international calls (calls only starting with "011" or "+") saving you money on your international long distance calls. Please note that if you will be placing calls from anywhere other than the United States, or United States territory, roaming charges will apply by your wireless provider. Please check with your wireless provider to get more information about roaming charges.

7. How to place a call from the US
If you are calling from the United States to Canada: You need to put a "+" sign before the phone number so that the call will go through the TEL3 platform and you will only pay a fraction of the price when placing a call to Canada.

If you are calling from the United States to all other international destinations: You need to put a "011" sign before the phone number so that the call will go through the TEL3 platform and you will only pay a fraction of the price when calling internationally.

8. Calling from Canada?
Yes, the TEL3 service is also available from Canada so you can place international calls to more than 200+ destinations in the world. Please note that if you will be placing calls outside of your service area, roaming charges may apply by your wireless provider. Please check with your wireless provider to get more information about roaming charges.

If you are calling from Canada to the United States: You need to put a "+" sign before the phone number so that the call will go through the TEL3 platform and you will only pay a fraction of the price when placing a call to US.

If you are calling from Canada to all other international destinations: You need to put a "011" sign before the phone number so that the call will go through the TEL3 platform and you will only pay a fraction of the price when calling internationally.

9. Languages
English

10. Requirements

• Compatible with iPhone 2.2.1 and higher
• A TEL3 account
• Your iPhone number registered as an Instant Access Number

11. More questions?
Email: CustomerService@tel3advantage.com
Phone: 800-441-0269