The SmartPlug software is an application installed on your cell phone, which enables a direct connection to TEL3Advantage without having to dial our toll free or local access numbers. SmartPlug was chosen for its ease of use and cost savings to consumers. SmartPlug enables cell phone users to place calls directly from their mobile address book or memory, seamlessly diverting calls through TEL3Advantage’s service. Subscribers receive our superior calling card service without cumbersome dialing procedures. It is compatible with over 450 cell phone models including Nokia, Samsung, LG, Motorola, Sony Ericsson and Siemens. SmartPlug functions as a super intelligent step up from a calling card but without the fuss of having to dial access numbers or enter PIN. Unlike your usual roaming network you can still use all your phone’s functions and features (address book, call log etc). You simply dial to your desired destination as normal, while the SmartPlug software dials through a local number, which seamlessly connects the mobile unit to SmartPlug’s exchange. SmartPlug’s exchange then determines the plugs internal account number, verifies the balance on the account and continues to process the call throughout its duration. SmartPlug Software is sent to your handset OTA (Over the Air) via SMS (a link in a text message) or can be sent as an email attachment that you can download via Bluetooth wireless technology or by using your phone’s USB cable. It is completely hassle free!

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You will need to view our compatibility list online by clicking here.

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If your phone is not listed in the compatibility list, we suggest not downloading the SmartPlug software on your phone since it will not function properly and may not direct your calls through our service. You can always click here and we will notify you when your cell phone model is available.

You will need to know your phone model. To find your cell phone’ model number:

• Remove the back panel of your handset
• Remove the battery
• Find the phone name and model number on the phone back

To find what OS (Operating system) and version you are using:

• Go to your Menu
• Find Settings
• Choose "About" when downloading the application from the TEL3Advantage site server, after you have chosen the appropriate phone model, the OS will be shown in red

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This solution does not require any additional implementation except a one-time simple installation consisting of just 4 easy steps to follow:

1. The first and most important step is to make sure your cell phone is compatible with our software. It’s easy to check, just click here. You’ll need to know your phone’s brand and model number. (Blackberry owners will need to know their Blackberry OS version.)
2. Once you have selected the brand and phone you will be using, just enter your cell phone number and your E-mail.
3. Our system will send you a text message to your cell phone containing a link from which to download the application. Click the link within the text message to begin downloading the application via cellular internet, GPRS or WAP.
4. Once the software download is complete, it is ready to be installed. Your phone’s system will prompt you to begin the installation. Once the installation is complete your phone»s system will notify you of its completion and you should see the TEL3Advantage logo in your applications.

   Note: Most SmartPhones require a "Soft Reset" after installation or after making changes to the preferences. See FAQ# 8 for further details on performing a "Soft Reset".

   Once installed, all you have to do is either dial the long distance number directly on your cell phone or select a number from your phone’s directory just like you would for any call. As your cell phone functions, the SmartPlug software constantly operates in the background. Once it recognizes that an international number is being dialed, it redirects the call to the TEL3Advantage. The result: Significantly cheaper international calls, without cumbersome calling codes, access numbers and PINs.

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Please see the application uninstall procedures for your specific phone found in the user manual. Different phones have their own standard uninstalling processes; however deleting the application is usually good enough.

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When using SmartPlug you will hear the standard prompts as if you are using an Instant Access Number (Thank you for using TEL3, Balance and Minutes to Destination Dialed). You will also see the TEL3 logo on the screen of your phone with a progress bar.

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In the SmartPlug settings, you have the option to use "Toll Free English", "Toll Free Spanish" or a Local Access Number that you specify. The "Toll Free English" Number is: 1-800-559-9166. Regardless of being connected via the Toll-Free or a Local Access Number, you will be charged the Local Access Number rate which is 1¢ cheaper than the per minute rate of Toll-Free Access.

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"Reboot" on most SmartPhones cannot be done by just turning it off and back on again. What needs to be done is a "Soft Reset". It usually means taking a pin, paper clip, pen or stylus and pushing a recessed button on either the back, side or under the battery cover on the phone. This is equivalent to a computer being restarted and loads any changes made to the device into memory. This should not be confused with a "hard reset" which can erase everything from the device. Please refer to the user manual of your device for details on performing a "Soft Reset".

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SmartPlug automatically recognizes international phone numbers with the prefix "+" or "011" and 10 digit numbers with a "1" in front. Please save the long distance numbers you intend to call in one or more of the following formats. Example: (011380939822459, +380939822459, 18765552541).

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